Terms of service

1. General

Welcome to camilleandbardot.com. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Camille & Bardot’s relationship with you in relation to this website. The term "Camille & Bardot” or "us" or "me" or “we” refers to the owner of the website whose registered office is CAMILLE & BARDOT, Kasteellaan 20, 9921 Vinderhoute, Belgium. Our company registration number is BE0645.543.809. The term "you" refers to the user or viewer of our website. The present general conditions of sale apply to all the orders placed with the CAMILLE & BARDOT company for the whole of the articles and services proposed by the www.camilleandbardot.com site by natural persons and business persons. Consequently, the fact for any person ordering a product offered on sale on the Internet site of CAMILLE & BARDOT implies full and complete acceptance of these general conditions of sale that the customer recognizes having been aware of before his order. CAMILLE & BARDOT reserves the right to modify at any moment the present general sales conditions. Nevertheless, the General Sales Conditions applicable to the order placed by a Customer on the Site of Camille & Bardot are those accepted by the Customer at the time of placing the order. The present General Conditions govern the sale of the products on the day of the placing of the order by the customer. They apply to all modes of placing of orders proposed by CAMILLE & BARDOT, whether the order is placed by Internet, telephone or (electronic) mail.

2. Order

CAPACITY TO ENTER INTO CONTRACT

Every Customer of the CAMILLE & BARDOT declares that he has the capacity to enter into a contract on the conditions described hereafter, i.e. to be an emancipated minor or have reached legal majority. CAMILLE & BARDOT reserves the right to refuse any order by a Customer with whom there exists, or which appears during processing, a dispute, in particular a dispute over payment.

ACCEPTANCE OF THE CONDITIONS BY THE CUSTOMER

The present Conditions can be read directly on the www.camilleandbardot.com site. On simple request of the Customer, they can also be sent by electronic mail. The act of the Customer's ticking the box " I agree to the terms of service and will adhere to them unconditionally.", before proceeding to secure payment, constitutes an irrevocable acceptance. The Customer accepts by this act to having read and understood the present Conditions and to accept them. The purchase by phone, (electronic) mail or via social media also implies the acceptance of these Conditions which he recognizes to have read beforehand, and to have understood and accepted the conditions mentioned above.

PLACING AN ORDER

The individual Customer can place his order at CAMILLE & BARDOT by Internet 24 hours a day, 7 days a week, or by phone. The ordering process is composed of 6 successive stages. Once product selection has been carried out, and the cart / Shopping bag validated, the Customer must: - clearly identify the products selected with the options of colors, sizes, font, embroidery color, … indicated on the www.camilleandbardot.com site; - indicate the quantities requested;, double check correct spelling/notation/… - identify himself, either by entering his Customer login and password which are strictly personal to him, or by giving all the information usually requested for an inscription online; - indicate clearly information necessary for the delivery. This relates in particular to the precise address of delivery, as well as possible restrictions of accessibility of the place of delivery (building, floor, door-codes, etc); - indicate the selected mode of delivery; - finally, indicate the selected mode of payment. Once the mode of payment is selected, the Customer must proceed with payment of his order on the secure server, which will formalize the sales contract with CAMILLE & BARDOT in a firm and final manner. Every order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will intervene within the framework of a possible exchange and guarantees mentioned below. In every case, the supply online of the bankcard number and the final validation of the order by the Customer will constitute proof of the order and current liability for the sums for the products selected in the order. This validation constitutes signature and acceptance of all the operations carried out on the www.camilleandbardot.com site.

CONFIRMATION OF ORDER

An email is automatically sent to the customer in order to confirm the order provided that the email address indicated in the inscription form does not contain an error. The Customer must check the completeness and conformity of the information which he provides to CAMILLE & BARDOT. The latter cannot be held responsible for possible errors of data-entry and the consequences in terms of delay or delivery error. In this context, all the expenses engaged for resending will be the responsibility of the Customer.

FOLLOWING OF THE ORDER

CAMILLE & BARDOT cannot be held accountable for the unavailability or errors that may affect the information supplied by its transporters. CAMILLE&BARDOT endeavors nevertheless to make this information as clear as possible and to make the transport as reliable as possible with its transporters. The Customer can at any moment contact the Customer Service department of CAMILLE & BARDOT in order to be informed of the stage of his order.

3. Information on the products

CHARACTERISTICS OF THE PRODUCTS

The information, characteristics, photographs and graphics presented on the sites or in the emails sent by CAMILLE & BARDOT are given only on a purely indicative basis. In particular, the difference in perception of the forms and the colors between the photographs or graphics presented and the products cannot engage the responsibility of CAMILLE & BARDOT. CAMILLE & BARDOT will make its best efforts to ensure that the photographic representation of the products on the www.camilleandbardot.com site is as faithful as possible. It is nevertheless possible that the perception of the products does not correspond completely to the products. The products are sometimes presented in photographs with other products. CAMILLE & BARDOT will not accept any responsibility for any indirect loss connected to present facts, in particular, with regards to a trading loss, loss of profit, loss of opportunity, damage or expenses, which may occur because of the purchase of the products. CAMILLE & BARDOT cannot be held responsible for any losses of data, files or of the damage defined in the preceding paragraph.

AVAILABILITY OF THE PRODUCTS

CAMILLE & BARDOT is committed to delivering the orders received only within the limit of the stocks of the product available or within the limit of the stocks available from its suppliers. In the absence of availability of a product or products, CAMILLE & BARDOT is committed to informing the Customer as quickly as possible. Availability can vary during the same day according to the level of sales. CAMILLE & BARDOT carries out very frequent updates of availabilities, but cannot be held responsible if the stock is no longer the same as that which is indicated. More precise information can be given to the Customer by telephone and email. CAMILLE & BARDOT cannot be held accountable for the non-fulfillment of an agreed contract in the case of the product being out-of-stock or unavailable, of causes beyond control, of disruptions caused by partial or all-out strikes, in particular of the postal services, transport, and communications, flooding and fires.

4. Prices

Prices are indicated in Euros and are inclusive of tax, and are applicable only on the date of the confirmation of order sent by the Customer. CAMILLE & BARDOT states that all prices of the products sold on this website are accurate, but please remember that errors may occur. If CAMILLE & BARDOT company ever discover an error in price for any of the goods you have ordered or would like to order, CAMILLE & BARDOT company will inform you as soon as possible and give you the chance to either cancel your order. The prices do not take account of delivery charges, possible promotional offers and personal reductions, which will be indicated before the final confirmation of the order. The prices take into account the Belgian VAT applicable on the day of the ordering, and any change of the statutory rate of VAT will be automatically reflected in the price of the products presented on the site, at the date stipulated by the decree of application. However the prices cannot be modified once the Customer has placed his order. In the same way, if one or more taxes or contributions, in particular environmental tax is suddenly created or modified, whether it rises or falls, such a change will be reflected in the selling price of the articles present on the www.camilleandbardot.com site. Shipping prices may vary according to weight and final destination. When ordering online, the total shipping costs will be calculated automatically. Free shipping starts from €100,00 in Europe.

5. Payment

MEANS OF PAYMENT

The Customer can pay his order online by choosing from the following standard payment methods: Credit cards such as Visa, Mastercard or Amex; Debit cards mentioning the Maestro and/or Bancontact label, Paypal or iDeal. The Customer guarantees the CAMILLE & BARDOT company that he has the necessary authorization to use the mode of payment chosen by him, during the confirmation of the purchase order. The debit for purchases on the customer's account is done at the time of the processing of the order. CAMILLE & BARDOT uses all means necessary to ensure the safety and confidentiality of data transmitted online. CAMILLE & BARDOT company reserves the right to suspend the processing and delivery in the case of a payment authorization by bank card being refused by officially accredited organizations or in the case of non-payment. CAMILLE & BARDOT company notably reserves the right to refuse to process and deliver an order placed by a client who has not paid in total a previous order, or with whom a dispute over payment has still not been settled. Within the framework of a procedure for checking orders intended to make sure that no one uses the banking co-ordinates of another person without his or her knowledge, the Customer may be requested to send proof of identity or proof of residence by fax or email to CAMILLE & BARDOT company. The order will be confirmed only after reception and checking by our services of the details sent. In the absence of reception of these elements within 15 day following the placing of the order, the order will be considered to be automatically cancelled.

INVOICE

The purchase order which the Customer creates online or the confirmation of the order sent by email to the Customer by CAMILLE & BARDOT does not act as an invoice. You will receive an electronic invoice for each purchase. However, if you wish to receive an invoice that is made out to your company, please contact our customer service department via hello@camilleandbardot.com. The invoice does not come with the parcel.

TRANSFER OF PROPERTY

CAMILLE & BARDOT remains owner of the Products delivered until their complete payment by the Customer. The provisions above do not prevent the transfer to the Customer of the risks of loss or deterioration of the Products during delivery as well as of the damage which they could cause.

6. Delivery

DELIVERY ZONES

CAMILLE & BARDOT is currently shipping to all countries in Europe. Please note that shipping costs may vary, depending on the country you live in. CAMILLE & BARDOT is not responsible for postal delays, due to a strike or a suspension.

DELIVERY SERVICES

Products are delivered to the address indicated by the Customer on the purchase order. The Customer must check the exhaustiveness and the conformity of the information which he provides to CAMILLE & BARDOT. The latter cannot be held responsible for possible errors of data entry and the consequences in terms of delay or delivery error. In this context, all expenses engaged for the reforwarding of an order will be entirely the responsibility of the Customer. CAMILLE & BARDOT cannot be held responsible for delivery delays because of errors or disruptions due to transporters (including in particular in the event of a partial or all-out strike in particular of the mail services, transport and communications).

DISPATCHING TIMES

Orders placed online via the www.camilleandbardot.com site are dealt with each day from Monday to Friday, except public holiday. CAMILLE & BARDOT does its utmost to treat and dispatch any order received as soon as possible, nevertheless the preparation, embroidery, personalization and processing time of an order may be lengthened according to articles. As of reception of the dispatch confirmation email, the Customer can take into account the transportation times mentioned below. CAMILLE & BARDOT informs its Customers that these delivery times do not include Saturdays, Sundays and public holidays. In the case of an order which may comprise one or more Products not immediately available and one or more Products immediately available, CAMILLE & BARDOT will dispatch the order as of reception of the whole of the products which comprise the order. If the Customer wishes to receive the products immediately available more quickly, he is advised to isolate these articles in a separate order. An email is automatically sent to the Customer at the time of dispatch of the Products subject to the email address indicated in the inscription form not containing an error.

TRANSPORT TIMES

Transport times depend on the transporter chosen by the Customer and the place of delivery. CAMILLE & BARDOT informs Customers of the delivery times on a purely indicative basis, as given by the chosen transporter. Transport charges are given as an indication at the moment of going to the shopping basket and are confirmed definitively according to the means of transport and the destination of delivery chosen, before the final confirmation of the order. CAMILLE & BARDOT informs its Customers that these delivery times do not include Saturdays, Sundays and public holidays.

DELIVERY METHODS

Pick-up at CAMILLE & BARDOT (Kasteellaan 20, 9921 Vinderhoute, Belgium) Standard delivery by Bpost: This method of delivery makes it possible for the Customer to receive his parcel within 48 hours as from dispatch (excluding processing and preparation time for the order which can take from 1 to 2 days). Deliveries are carried out from Monday to Friday, excluding public holidays. In the event of absence at the moment of delivery, a delivery notice will be left at the address of delivery indicated by the Customer, allowing him to collect his parcel from the nearest post office. The parcels are held at the post office for 15 calendar days. In the event of non withdrawal within the time limits allowed by the transporter, the products will be returned to CAMILLE & BARDOT which reserves the right to charge transport costs as well as the price of the products, since customized goods cannot be refunded. A second delivery can be planned, this cost is for the customer.

METHODS OF DELIVERY OUTSIDE THE BENELUX

In Europe delivery is carried out via various transporters: Bpost, DHL, UPS, etc. The charges involved depend on the country of destination, and the total weight and volume of the selected articles. The charges are indicated to the Customer before the final validation of his order.

PACKAGING

The products are packaged so as to respect the standards of transport in force, and to ensure an optimal protection of the products during their delivery.

GIFT WRAPPING

CAMILLE & BARDOT offers its customers a gift-wrapping service. Please tick the box " I would like my order to be gift wrapped" before proceed to checkout.

RESPONSIBILITY OF THE CUSTOMER TO CHECK PARCELS UPON RECEPTION

CAMILLE & BARDOT reminds customers that it is the responsibility of the Customer to inspect his parcels upon reception in the presence of the deliveryman and to notify the transporter as well as CAMILLE & BARDOT company of any anomaly (bumps, damage to the parcel, delivery date not conforming to normal times of the parcel delivery…) within two working days. In the case where such elements are not noted on the delivery slip presented to the Customer by the transporter, no complaint related to the state of the parcel can be accepted a posteriori by CAMILLE & BARDOT.

DELAYS IN DELIVERY RELATED TO THE TRANSPORTER

In the case of a delay in delivery compared to the times announced by the transporters, the Customer must contact by priority the transporter, or its distribution office in the case of the Belgian post office, to see whether the parcel is not about to be dispatched. If the need arises, the Customer must contact CAMILLE & BARDOT Customer Services by telephone or email in order to create a file of contention or start an investigation to carry out a search for the parcel. It can happen that parcels are mislaid by transporters. The times given by transporters require that the Customer declares the loss in the 10 days following the reception of the dispatch notice sent by CAMILLE & BARDOT. Under these conditions, CAMILLE & BARDOT accepts the responsibility of contacting the transporter concerned. If the parcel is found, it will be sent immediately to the residence of the Customer. In the event that the parcel is not found, the Customer will be able to ask that the same product be sent again (subject to availability), at CAMILLE & BARDOT’s expense, or be refunded the amount paid. If one or more ordered products are not available at that moment, CAMILLE & BARDOT will refund the amount paid for the products concerned lost by the transporter.

DAMAGED PARCELS

The Customer must inspect the state of the parcel in the presence of the transporter and note any reserves necessary on the delivery slip in the event of partial or total deterioration. In the absence of noting such points, the product is considered to be accepted by the Customer and cannot be the subject of any dispute concerning its delivery. The Customer must notify CAMILLE & BARDOT by email so that CAMILLE & BARDOT can take the necessary measures as quickly as possible.

7. Right Of Withdrawel, Return and Exchange

Since all of our items are customizable, these are manufactured according to your specifications, which means that the 14-day statutory right of withdrawal does not apply. If you have doubts about size, color, font, thread, ... Please contact us at hello@camilleandbardot.com. Returns and exchanges are not possible.

8. Responsibility

The products on offer confirm to Belgian legislation in force and applicable to norms in Belgium. CAMILLE & BARDOT cannot be held responsible in the event of non-observance of legislation in the country where the product is delivered. It is up to the Customer to check with the local authorities on the possibility of importing or using the products which he wishes to order. CAMILLE & BARDOT cannot be held responsible for inconvenience and losses relating to the use of the Internet, in particular a breakdown in the service, the presence of computer viruses or external intrusions and more generally all cases defined by the courts as outside our control or committed by third parties. Hypertext links may send out to other sites than that of the www.camilleandbardot.com site. CAMILLE & BARDOT refuses any all responsibility if the contents of these sites contravene any laws or rules in force.

9. Circumstances beyond control

Neither of the two parties will have failed in its contractual obligations, insofar as their execution is delayed, blocked or prevented by circumstances beyond their control. Force majeure or circumstances beyond control will be regarded as that which are external to the two parties, unforeseeable, inevitable, independent of the will of the parties, and which could not be prevented by them, despite all reasonably possible efforts. The party affected by such circumstances will warn the other party within ten working days from the date on which the first party will have learnt of it. The two parties will communicate with each other within a month, except if this is impossible due to force majeure, to examine the situation and reach agreement on the conditions under which the execution of the contract will be continued. If the force majeure case is of duration greater than three months, the present general conditions can be cancelled by the injured party. Force majeure, as well as what is defined by the tribunals of the Belgian courts, will be considered to include the following: all-out strikes or partial ones, external or within the company, a blockage of supplies or transport for whatever reason, legal or governmental restrictions, computer breakdowns, earthquakes, fires, storms, floods, lightning breakdown of telecommunications or network works not under control of the Customer.

10. Personal Data

Visitors or Customers of the www.camilleandbardot.com site have a constant right of access, modification, correction and suppression of the data which relate to them. At the time of customer inscription or ordering, or within the framework of other specific operations, CAMILLE & BARDOT invites Visitors or Customers to receive its newsletters, its promotional offers, and / or to register to stay informed of its exclusive sales. At any time, the Visitor or Customer can modify his subscription through his personal account, or through the hypertext link appearing at the bottom of the offers received by email. CAMILLE & BARDOT is committed to taking into account the modifications of subscription and of withdrawal of subscription to its commercial emails within the shortest possible delay. CAMILLE & BARDOT uses data acquisition systems such as cookies. Cookies are a computer file stored on the hard disk of the user's computer. Cookies make it possible to announce a preceding visit of the user on the site and to connect the user to his personal data left on the site, in particular in reference to his orders in course.

11. Intellectual Property

The entirety of the contents (texts, comments, works, illustrations, images, videos, graphics, sounds… including underlying technologies used) posted on this site is reserved under copyright and intellectual property rights for the whole world. For this reason and conforming with the provisions of the Belgian Code of Intellectual Property, only private use is authorized, subject to different provisions which may be even more restrictive from the code of intellectual property. Any other use may constitute pirating and be sanctioned by the law covering intellectual property, except in the case of preliminary authorization by CAMILLE & BARDOT. Any person having an Internet site wishing to place on his site a simple link directly to the www.camilleandbardot.com site must request authorization from CAMILLE & BARDOT.

12. Duration and Application

The present Conditions apply throughout the time of all online services offered by CAMILLE & BARDOT company. They can be modified at any time by CAMILLE & BARDOT. The Conditions applicable are those in force on the date of the registration of the order.